Terms and Conditions

Shipping

All pieces are handmade to order so dispatch times vary depending on the item - please check the description of each one for more info. If you need something urgently please get in touch as I sometimes have stock that can be shipped within 24 hrs.

Worldwide Shipping

Please note that the buyer is responsible for any duty charges for delivery to their country

Packaging

All items will be posted to you beautifully gift wrapped using recyclable, sustainable materials wherever possible.

Returns and Exchanges

If for any reason your order is not as expected please get in touch at takentwicejewellery@gmail.com within 30 days of purchase to arrange a refund or exchange. The buyer is responsible for the cost of return shipping and duty charges back to the UK and items must be undamaged and in their original packaging.

Please note I am unable to accept returns on any privately commissioned pieces.

Unfortunately I cannot accept refunds for earrings due to hygiene reasons unless they are faulty.

Please read descriptions thoroughly before making a purchase and feel free to ask if you have any questions about a piece.